Twilio: Voice Call Failures from Network Subscribers to a Subset of Twilio United States Toll-Free Numbers

What to do

Check whether you use Twilio Voice, North America in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 5m it lasted.
Anything that failed between 2026-03-25 10:24 UTC and 2026-03-25 10:30 UTC may need a replay.
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https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingMar 25, 2026, 10:24 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Toll-Free Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
resolvedMar 25, 2026, 10:30 AM UTC
The issue affecting calls failures from network subscribers to a subset of Twilio United States Toll-Free numbers has been resolved, and the service is functioning normally at this time.
provider

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None so far.

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Is Twilio still down?

No, this incident was resolved 2026-03-25 10:30 UTC. For Twilio's live state, see https://down.guide/twilio.

How long did it last?

5m, from 2026-03-25 10:24 UTC to 2026-03-25 10:30 UTC, by the times Twilio posted.

What was affected?

Twilio named Voice, North America in us.

What caused it?

Twilio hasn't published a root cause. If it does, it shows here.

Where does this come from?

Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.