Empty Catalog Index within Segment Documents

What to do

• Check whether you use Twilio Documentation. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 58m it lasted.

  Anything that failed between 2026-06-05 16:32 UTC and 2026-06-05 18:31 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingJun 5, 2026, 4:32 PM UTC

   We are observing an issue where customers are unable to see Catalog entries on index page within Segment documents. We are currently working with our Engineering Team to resolve the issue as soon as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

   provider

2. investigatingJun 5, 2026, 5:30 PM UTC

   We are continuing to see an issue where customers are unable to see Catalog entries on index page within Segment documents. We expect to provide another update in 2 hours or as soon as more information becomes available.

   provider

3. monitoringJun 5, 2026, 6:01 PM UTC

   We are observing successful recovery where customers are unable to see Catalog entries on index page within Segment documents. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

   provider

4. resolvedJun 5, 2026, 6:31 PM UTC

   We are no longer experiencing issues where customers are unable to see Catalog entries on index page within Segment documents. This incident has been resolved.

   provider

Corrections

None so far.

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