- Level
- confirmed
- Worst impact
- Degraded
- Components
- Enterprise Knowledge
- Down Index
- 20of 100
What to do
Check whether you use Twilio Enterprise Knowledge. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 29m it lasted.
Anything that failed between 2026-07-10 21:17 UTC and 2026-07-11 00:46 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 5
- investigating
We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- investigating
We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
- investigating
We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 4 hours or as soon as more information becomes available.
provider
- monitoring
The issue has been identified and mitigated. All new knowledge sources for web should be process correctly now. For the affected Crawls, they are being re-processed. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
All Knowledge Services are Operational and the Stuck Web Crawls are also completed. The issue has been resolved and Knowledge Services are operating normally at this time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a487faa8c2
Is Twilio still down?
No, this incident was resolved 2026-07-11 00:46 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
3h 29m, from 2026-07-10 21:17 UTC to 2026-07-11 00:46 UTC, by the times Twilio posted.
What was affected?
Twilio named Enterprise Knowledge.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.