- Level
- confirmed
- Worst impact
- Degraded
- Components
- Flex Application Platform
- Down Index
- 16of 100
What to do
Check whether you use Twilio Flex Application Platform. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 28m it lasted.
Anything that failed between 2026-07-20 15:22 UTC and 2026-07-20 15:50 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 3
- investigating
Our engineers are investigating the issue with Flex Ai and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- monitoring
Flex Ai create notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
provider
- resolved
Flex Ai create notes has been resolved and is operating normally at this time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a58c475160
Is Twilio still down?
No, this incident was resolved 2026-07-20 15:50 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
28m, from 2026-07-20 15:22 UTC to 2026-07-20 15:50 UTC, by the times Twilio posted.
What was affected?
Twilio named Flex Application Platform.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.