Messaging Logs API Latency & Errors

What to do

• Check whether you use Twilio SMS. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 6h 57m it lasted.

  Anything that failed between 2026-09-30 06:12 UTC and 2026-09-30 13:09 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 5

1. investigatingSep 30, 2026, 6:12 AM UTC

   We are investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

2. investigatingSep 30, 2026, 7:24 AM UTC

   We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 2 hours or as soon as more information becomes available.

   provider

3. investigatingSep 30, 2026, 9:27 AM UTC

   We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 4 hours or as soon as more information becomes available.

   provider

4. monitoringSep 30, 2026, 12:49 PM UTC

   We have identified and mitigated the underlying infrastructure issue affecting the Messaging Logs API. Initial recovery is underway, with elevated latency and intermittent log-fetching errors now subsiding. We are actively monitoring the system to ensure full stability and will provide another update shortly.

   provider

5. resolvedSep 30, 2026, 1:09 PM UTC

   We are no longer experiencing infrastructure issues affecting the Messaging Logs API. This incident has been resolved.

   provider

Corrections

None so far.

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