Issues Storing Video Recordings Containing Unicode Characters

What to do

• Check whether you use Twilio Recordings. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 50m it lasted.

  Anything that failed between 2026-03-26 11:15 UTC and 2026-03-26 13:05 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingMar 26, 2026, 11:15 AM UTC

   Our monitoring systems have detected a potential issue with Programmable Video. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

   provider

2. investigatingMar 26, 2026, 11:26 AM UTC

   We are investigating an issue where saving Video Recordings fails when the associated Room names contain Unicode characters. Our engineering team is currently working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

3. monitoringMar 26, 2026, 12:37 PM UTC

   We are seeing recovery in the issue where saving Video Recordings would fail when Room names contained Unicode characters. We have implemented a fix and are currently monitoring service stability to ensure a full recovery for all new recordings. We will provide another update in 30 minutes or as soon as more information becomes available.

   provider

4. resolvedMar 26, 2026, 1:05 PM UTC

   We are no longer experiencing issues where saving Video Recordings would fail when Room names contained Unicode characters. This incident is now resolved.

   provider

Corrections

None so far.

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