User Authentication Identity Gateway API High Latency in Multiple Countries

What to do

• Check whether you use Twilio Lookup Identity Match, Lookup Line Type Intelligence [Legacy API], Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap and 1 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 6m it lasted.

  Anything that failed between 2026-05-16 10:51 UTC and 2026-05-16 13:57 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 5

1. investigatingMay 16, 2026, 10:51 AM UTC

   Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

2. identifiedMay 16, 2026, 11:04 AM UTC

   Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

3. monitoringMay 16, 2026, 11:45 AM UTC

   We have observed a recovery in User Authentication Identity Gateway API high latency across multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

   provider

4. monitoringMay 16, 2026, 1:55 PM UTC

   We have observed a recovery in User Authentication Identity Gateway API high latency in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

   provider

5. resolvedMay 16, 2026, 1:57 PM UTC

   The incident has been resolved and User Authentication Identity Gateway API high latency in multiple countries is operating normally.

   provider

Corrections

None so far.

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