- Level
- confirmed
- Worst impact
- Degraded
- Components
- SMS, APAC, SMS, Europe
- Regions
- apac, eu
What to do
Check whether you use Twilio SMS, APAC, SMS, Europe in apac, eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 16h 28m it lasted.
Anything that failed between 2026-03-21 02:41 UTC and 2026-03-21 19:09 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 7
- investigating
We are experiencing SMS delivery delays when sending messages from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- investigating
We are experiencing SMS delivery delays when sending messages from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- investigating
We are experiencing SMS delivery delays when sending messages from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- investigating
We continue to experience SMS delivery delays when sending messages from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
provider
- investigating
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- investigating
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to affected networks in affected countries is operating normally.
provider
- resolved
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to affected networks in affected countries is operating normally.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-addef6e061
Is Twilio still down?
No, this incident was resolved 2026-03-21 19:09 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
16h 28m, from 2026-03-21 02:41 UTC to 2026-03-21 19:09 UTC, by the times Twilio posted.
What was affected?
Twilio named SMS, APAC, SMS, Europe in apac, eu.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.