- Level
- confirmed
- Worst impact
- Degraded
- Components
- Flex Agent Desktop
- Down Index
- 23of 100
What to do
Check whether you use Twilio Flex Agent Desktop. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6d 22h it lasted.
Anything that failed between 2026-06-01 17:35 UTC and 2026-06-08 15:59 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 15
- identified
Our engineers have identified the issue with Flex Ai Copilot errors while creating channel notes and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Our engineers have identified the issue with Flex Ai Copilot errors while creating channel notes and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Our engineers have identified the issue with Flex Ai Copilot errors while creating channel notes and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
- identified
Our engineers have identified the issue with Flex Ai Copilot errors while creating channel notes and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
provider
- monitoring
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
provider
- monitoring
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.
provider
- monitoring
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 8 hours or as soon as more information becomes available.
provider
- monitoring
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 16 hours or as soon as more information becomes available.
provider
- monitoring
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
provider
- monitoring
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
provider
- monitoring
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
provider
- monitoring
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
provider
- monitoring
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
provider
- monitoring
Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
provider
- resolved
Flex Ai Copilot errors while creating channel notes has been resolved and is operating normally at this time.
provider
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Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-b4b8fd54c2
Is Twilio still down?
No, this incident was resolved 2026-06-08 15:59 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
6d 22h, from 2026-06-01 17:35 UTC to 2026-06-08 15:59 UTC, by the times Twilio posted.
What was affected?
Twilio named Flex Agent Desktop.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.