- Level
- confirmed
- Worst impact
- Degraded
- Components
- PHONE NUMBERS
- Down Index
- 19of 100
What to do
Check whether you use Twilio PHONE NUMBERS. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 14m it lasted.
Anything that failed between 2026-10-12 07:37 UTC and 2026-10-12 09:51 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 5
- investigating
We are investigating intermittent issues preventing users from purchasing phone numbers using valid addresses in the new Console. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- investigating
We are continuing to investigate reports of users unable to purchase phone numbers using valid addresses in the New Console across multiple countries. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
The issue preventing users from purchasing phone numbers using valid addresses in the new Console affecting multiple countries has been identified. Our engineering team is actively working on a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- monitoring
We have started seeing recovery for phone number purchases with valid addresses in the New Console across multiple countries. We will continue to monitor to ensure a full recovery. If you continue to experience issues purchasing numbers, please log out and log back into your New Console to complete the process. We expect to provide another update in 30 minutes or as soon as more information becomes available.
provider
- resolved
The issue with purchasing phone numbers in the New Console has been fully resolved. All systems are back to normal operations across all countries. If you are still seeing an error, please log out and log back into your console. Thank you for your patience!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-b67bcf831a
Is Twilio still down?
No, this incident was resolved 2026-10-12 09:51 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
2h 14m, from 2026-10-12 07:37 UTC to 2026-10-12 09:51 UTC, by the times Twilio posted.
What was affected?
Twilio named PHONE NUMBERS.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.