- Level
- confirmed
- Worst impact
- Degraded
- Components
- WhatsApp Messaging
- Down Index
- 20of 100
What to do
Check whether you use Twilio WhatsApp Messaging. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 40m it lasted.
Anything that failed between 2026-10-26 15:00 UTC and 2026-10-26 17:40 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 3
- investigating
Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- monitoring
Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-b68a8bd86c
Is Twilio still down?
No, this incident was resolved 2026-10-26 17:40 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
2h 40m, from 2026-10-26 15:00 UTC to 2026-10-26 17:40 UTC, by the times Twilio posted.
What was affected?
Twilio named WhatsApp Messaging.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.