- Level
- confirmed
- Worst impact
- Degraded
- Components
- Verify Silent Network Auth, Lookup Identity Match
- Down Index
- 20of 100
What to do
Check whether you use Twilio Verify Silent Network Auth, Lookup Identity Match. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 46m it lasted.
Anything that failed between 2026-10-28 15:54 UTC and 2026-10-28 19:39 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 6
- investigating
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EE in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EE in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EE in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- monitoring
We have observed recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving EE in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- monitoring
We have observed recovery in API transactions for Silent Network Authentication (SNA) and for Lookup API transactions involving EE in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- resolved
The incident has been resolved and API transactions for Silent Network Authentication (SNA) and Lookup API transactions involving EE in the United Kingdom are operating normally.
provider
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Corrections
None so far.
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Questions about DWN-b727c9145e
Is Twilio still down?
No, this incident was resolved 2026-10-28 19:39 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
3h 46m, from 2026-10-28 15:54 UTC to 2026-10-28 19:39 UTC, by the times Twilio posted.
What was affected?
Twilio named Verify Silent Network Auth, Lookup Identity Match.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.