Upgraded Accounts Retaining Trial Status Restrictions

What to do

• Check whether you use Twilio Console. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 18m it lasted.

  Anything that failed between 2026-08-24 09:30 UTC and 2026-08-24 10:48 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 3

1. investigatingAug 24, 2026, 9:30 AM UTC

   We are currently investigating an issue where recently upgraded accounts are continuing to experience trial restrictions and related API errors. Our engineering team is actively working on a resolution, and we will provide an update on the status within the next 1 hour. We apologize for the inconvenience and appreciate your patience.

   provider

2. identifiedAug 24, 2026, 10:30 AM UTC

   We are continuing to investigate the issue where recently upgraded accounts experience trial restrictions and related API errors. Our engineering team is actively working toward a resolution. We apologize for the ongoing inconvenience and will provide our next update within 2 hours.

   provider

3. resolvedAug 24, 2026, 10:48 AM UTC

   This incident is now resolved. Following investigation we have confirmed that trial restrictions were functioning correctly for involved accounts. We apologize for the inconvenience and thank you for your patience.

   provider

Corrections

None so far.

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