Link Shortening Redirect Errors on Branded Domains

What to do

• Check whether you use Twilio SMS. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 51m it lasted.

  Anything that failed between 2026-10-28 23:44 UTC and 2026-10-29 00:35 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingOct 28, 2026, 11:44 PM UTC

   We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update as soon as more information becomes available.

   provider

2. investigatingOct 28, 2026, 11:45 PM UTC

   We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update in one hour or as soon as more information becomes available.

   provider

3. monitoringOct 29, 2026, 12:07 AM UTC

   Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.

   provider

4. resolvedOct 29, 2026, 12:35 AM UTC

   Our engineers have monitored the fix and confirmed the issue with shortened links on some branded short domains has been resolved. All services are now operating normally at this time.

   provider

Corrections

None so far.

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