Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot.

What to do

• Check whether you use Twilio Conversation Intelligence. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 35m it lasted.

  Anything that failed between 2026-06-16 21:01 UTC and 2026-06-16 22:36 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 3

1. investigatingJun 16, 2026, 9:01 PM UTC

   We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 60 minutes or as soon as more information becomes available.

   provider

2. monitoringJun 16, 2026, 9:49 PM UTC

   Knowledge retrieval in Conversation Intelligence and Flex Copilot are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

   provider

3. resolvedJun 16, 2026, 10:36 PM UTC

   Knowledge retrieval in Conversation Intelligence and Flex Copilot has been resolved.

   provider

Corrections

None so far.

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