Conversations Classic Customers Can Experience Issues With Delivery Receipts Functionality

What to do

• Check whether you use Twilio Conversations. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 9m it lasted.

  Anything that failed between 2026-05-11 15:17 UTC and 2026-05-11 16:26 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. identifiedMay 11, 2026, 3:17 PM UTC

   Our engineers have identified the issue with Conversations Classic and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

   provider

2. identifiedMay 11, 2026, 3:42 PM UTC

   We are continuing to work on a fix for this issue.

   provider

3. monitoringMay 11, 2026, 3:54 PM UTC

   Conversations Classic is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

   provider

4. resolvedMay 11, 2026, 4:26 PM UTC

   Issue with Conversations Classic has been resolved and delivery receipts functionality is operating normally at this time.

   provider

Corrections

None so far.

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