- Level
- confirmed
- Worst impact
- Degraded
- Components
- Flex Insights
- Down Index
- 17of 100
What to do
Check whether you use Twilio Flex Insights. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 55m it lasted.
Anything that failed between 2026-05-01 00:48 UTC and 2026-05-01 01:43 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 6
- investigating
We are investigating intermittent issues with Flex Insights. Some customers might see delayed data. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- investigating
We are still investigating intermittent issues with Flex Insights. Some customers might see delayed data, and the issue is actively being investigated by Gooddata. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
- investigating
We are continually investigating intermittent issues with Flex Insights. Some customers might see delayed data, and the issue is actively being investigated by Gooddata. We expect to provide another update in 4 hours or as soon as more information becomes available.
provider
- investigating
We are continuing to address the intermittent issues with Flex Insights. The root cause has been traced to a specific vendor-side datacenter outage. While some accounts remain unaffected, others may experience stale data or errors when loading reports. We expect to provide another update in 8 hours or as soon as more information becomes available.
provider
- monitoring
We are no longer observing data load errors for Flex Insights Historical Reporting while uploading data to Gooddata but we will continue to monitor the situation. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
We are no longer observing data load errors for Flex Insights Historical Reporting while uploading data to Gooddata and the service is functioning normally at this time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-c5445be369
Is Twilio still down?
No, this incident was resolved 2026-05-01 01:43 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
55m, from 2026-05-01 00:48 UTC to 2026-05-01 01:43 UTC, by the times Twilio posted.
What was affected?
Twilio named Flex Insights.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.