Conversations Errors

What to do

• Check whether you use Twilio Conversations. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 33m it lasted.

  Anything that failed between 2026-03-16 16:53 UTC and 2026-03-16 19:27 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingMar 16, 2026, 4:53 PM UTC

   Conversations customers may not be seeing inbound messages arriving. Engineers are investigating and will provide an update in 30 minutes.

   provider

2. investigatingMar 16, 2026, 5:29 PM UTC

   Conversations customers may not be seeing inbound messages arriving. Engineers are investigating and will provide an update in 1 hour.

   provider

3. monitoringMar 16, 2026, 6:37 PM UTC

   We have started seeing recovery on reported errors for Conversations. Engineers are investigating and we will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

   provider

4. resolvedMar 16, 2026, 7:27 PM UTC

   We are no longer experiencing reported errors for Conversations. This incident has been resolved.

   provider

Corrections

None so far.

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