Missing Data in Voice Insights / Console Subaccount Rollup

What to do

• Check whether you use Twilio Voice Insights US1. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1d 6h it lasted.

  Anything that failed between 2026-09-15 03:51 UTC and 2026-09-16 10:49 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 9

1. investigatingSep 15, 2026, 3:51 AM UTC

   Our monitoring systems have detected a potential issue with missing data in voice insights. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

   provider

2. investigatingSep 15, 2026, 4:01 AM UTC

   We are currently investigating an issue where the Subaccount rollup view in the Voice Insights Console is missing data. Customers may experience incomplete metrics or empty dashboards when viewing aggregated subaccount data. Our engineering team is actively looking into the root cause, and we will provide our next update by next 1 hour.

   provider

3. identifiedSep 15, 2026, 4:13 AM UTC

   Our engineering team has identified the root cause of the issue where the Subaccount rollup view in the Voice Insights Console is missing data. Customers may continue to experience incomplete metrics or empty dashboards when viewing aggregated subaccount data while we work toward a resolution. We are actively implementing a fix and will provide our next update within the next 1 hour.

   provider

4. identifiedSep 15, 2026, 5:13 AM UTC

   The Subaccount rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. Our engineering team is actively working on backfilling the historical data that was missing during the incident. An update on the progress of the data backfill will be provided within 2 hours.

   provider

5. identifiedSep 15, 2026, 7:02 AM UTC

   The Subaccount rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. Our engineering team is actively working on backfilling the historical data that was missing during the incident. An update on the progress of the data backfill will be provided within 4 hours.

   provider

6. identifiedSep 15, 2026, 10:55 AM UTC

   The Subaccount rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. Our engineering team is actively working on backfilling the historical data that was missing during the incident. An update on the progress of the data backfill will be provided within 8 hours.

   provider

7. identifiedSep 15, 2026, 6:20 PM UTC

   The Subaccount rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. Our engineering team is actively working on backfilling the historical data that was missing during the incident. An update on the progress of the data backfill will be provided within 16 hours.

   provider

8. monitoringSep 16, 2026, 10:19 AM UTC

   The Subaccount Rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. We are currently moving this issue to Monitoring. We will provide our next update within 30 minutes.

   provider

9. resolvedSep 16, 2026, 10:49 AM UTC

   The Subaccount Rollup view in the Voice Insights Console is now fully restored and displaying both new and backfilled historical data as expected. This incident is now resolved.

   provider

Corrections

None so far.

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