Latency and Timeouts for Phone Numbers API Search

What to do

• Check whether you use Twilio PHONE NUMBERS. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 16m it lasted.

  Anything that failed between 2026-04-30 18:18 UTC and 2026-04-30 19:34 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingApr 30, 2026, 6:18 PM UTC

   Our monitoring systems have detected a potential issue with the Phone Numbers API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

   provider

2. investigatingApr 30, 2026, 6:28 PM UTC

   We are currently investigating elevated latency for Twilio Phone Numbers API search. Customer may experience timeouts when searching for numbers via api. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

   provider

3. monitoringApr 30, 2026, 6:59 PM UTC

   Searches performed via the Twilio Phone Numbers API are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

   provider

4. resolvedApr 30, 2026, 7:34 PM UTC

   We are no longer experiencing an issue with Twilio Phone Numbers API search. All systems are operational.

   provider

Corrections

None so far.

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