- Level
- confirmed
- Worst impact
- Degraded
- Components
- MMS Long Code, North America, MMS, APAC
- Regions
- apac, au, us
What to do
Check whether you use Twilio MMS Long Code, North America, MMS, APAC in apac, au, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 9m it lasted.
Anything that failed between 2026-09-17 10:19 UTC and 2026-09-17 14:28 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 4
- investigating
Twilio customers may be experiencing MMS delivery failures from Twilio to Optus network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing MMS delivery delays and failures from a Subset Of Twilio Longcode to Optus network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- monitoring
We have observed a recovery in MMS delivery from Twilio Long Codes to Optus network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
The incident has been resolved and MMS delivery from Twilio Long Codes to Optus network subscribers is operating normally.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-cf4afd8bf4
Is Twilio still down?
No, this incident was resolved 2026-09-17 14:28 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
4h 9m, from 2026-09-17 10:19 UTC to 2026-09-17 14:28 UTC, by the times Twilio posted.
What was affected?
Twilio named MMS Long Code, North America, MMS, APAC in apac, au, us.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.