- Level
- confirmed
- Worst impact
- Degraded
- Components
- Speech Recognition (Gather Speech) US1
- Down Index
- 20of 100
What to do
Check whether you use Twilio Speech Recognition (Gather Speech) US1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 47m it lasted.
Anything that failed between 2026-09-12 21:25 UTC and 2026-09-13 00:12 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 5
- investigating
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products using the Deepgram model. Customers experiencing issues should use the Google model as a workaround. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- monitoring
We are observing recovery across our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products when using the Deepgram model. We will continue monitoring affected services to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
We are no longer experiencing issues with Real-Time Transcriptions, Conversation Relay, and Voice TwiML products when using the Deepgram model. This incident has been resolved.
provider
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Corrections
None so far.
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Questions about DWN-cf86ab0335
Is Twilio still down?
No, this incident was resolved 2026-09-13 00:12 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
2h 47m, from 2026-09-12 21:25 UTC to 2026-09-13 00:12 UTC, by the times Twilio posted.
What was affected?
Twilio named Speech Recognition (Gather Speech) US1.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.