Twilio: Issues using Speech-to-Text when using DeepGram for ConversationRelay

What to do

Check whether you use Twilio ConversationRelay US1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 2h 44m it lasted.
Anything that failed between 2026-08-03 16:47 UTC and 2026-08-03 19:30 UTC may need a replay.
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investigatingAug 3, 2026, 4:47 PM UTC
Customers using Deepgram for Converstion Relay are hard down. Engineers are investigating the issue. Customers who have validated that utilization of Google will work for their use cases may want to consider failing over to using Google for Conversation Relay.
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investigatingAug 3, 2026, 5:12 PM UTC
We are continuing to investigate this issue.
provider
investigatingAug 3, 2026, 5:24 PM UTC
We are continuing to investigate this issue.
provider
identifiedAug 3, 2026, 5:39 PM UTC
Engineering has identified the issue. Customers using Deepgram speech models nova-2 and nova-3 for Conversation Relay are hard down. Customers using Deepgram speech model flux or Google speech models are not impacted. Engineering teams are working closely with Deepgram to investigate and remediate the issue.
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identifiedAug 3, 2026, 6:38 PM UTC
We are continuing to work on a fix for this issue.
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monitoringAug 3, 2026, 6:45 PM UTC
We are observing recovery for customers using Deepgram speech models nova-2 and nova-3 for Conversation Relay. Engineering teams will continue to monitor closely with Deepgram to ensure recovery is sustained. We will provide another update in 2 hours or as sooner.
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resolvedAug 3, 2026, 7:30 PM UTC
The issue with Deepgram speech models nova-2 and nova-3 for Conversation Relay has been resolved and it is operating normally at this time.
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None so far.

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Is Twilio still down?

No, this incident was resolved 2026-08-03 19:30 UTC. For Twilio's live state, see https://down.guide/twilio.

How long did it last?

2h 44m, from 2026-08-03 16:47 UTC to 2026-08-03 19:30 UTC, by the times Twilio posted.

What was affected?

Twilio named ConversationRelay US1.

What caused it?

Twilio hasn't published a root cause. If it does, it shows here.

Where does this come from?

Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.