Whatsapp Media Message Delivery Errors

What to do

• Check whether you use Twilio WhatsApp Messaging. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 25m it lasted.

  Anything that failed between 2026-06-16 16:42 UTC and 2026-06-16 20:06 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 5

1. investigatingJun 16, 2026, 4:42 PM UTC

   Our monitoring systems have detected a potential issue with WhatsApp. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

   provider

2. investigatingJun 16, 2026, 4:50 PM UTC

   We are aware of elevated error rates affecting WhatsApp media message delivery. Customers may experience failures when sending media messages. Our team is actively investigating the root cause. We will provide another update as soon as more information becomes available.

   provider

3. investigatingJun 16, 2026, 5:56 PM UTC

   We are aware of elevated error rates affecting WhatsApp media message delivery. Customers may still experience failures when sending media messages. Our team is actively investigating the root cause. We will provide another update as soon as more information becomes available.

   provider

4. monitoringJun 16, 2026, 6:17 PM UTC

   The issue affecting WhatsApp media message delivery has shown improvement, we will keep monitoring for 2 hours.

   provider

5. resolvedJun 16, 2026, 8:06 PM UTC

   The issue affecting WhatsApp media message delivery has been resolved and it is operating normally at this time.

   provider

Corrections

None so far.

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