- Level
- confirmed
- Worst impact
- Degraded
- Components
- PSTN AU1
- Regions
- au
What to do
Check whether you use Twilio PSTN AU1 in au. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 13h 3m it lasted.
Anything that failed between 2026-03-23 15:26 UTC and 2026-03-24 04:29 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 8
- identified
Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be continuing to experience voice call audio quality degradation between network subscribers in Australia and New Zealand and a subset of Twilio Australia and New Zealand phone numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- monitoring
We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Australia and New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- monitoring
We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Australia and New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and affected network subscribers in Australia and New Zealand are operating normally.
provider
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Corrections
None so far.
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Questions about DWN-d37b993509
Is Twilio still down?
No, this incident was resolved 2026-03-24 04:29 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
13h 3m, from 2026-03-23 15:26 UTC to 2026-03-24 04:29 UTC, by the times Twilio posted.
What was affected?
Twilio named PSTN AU1 in au.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.