- Level
- confirmed
- Worst impact
- Degraded
- Components
- Voice, Latin America
What to do
Check whether you use Twilio Voice, Latin America. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1d 2h it lasted.
Anything that failed between 2026-03-19 14:55 UTC and 2026-03-20 17:31 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 7
- investigating
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- investigating
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- investigating
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- investigating
Twilio customers may be still experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. The affected countries include Jamaica, Trinidad and Tobago, the Cayman Islands and Barbados. Our team has identified the cause and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
provider
- investigating
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- monitoring
We have started seeing recovery for iall failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
The issue affecting voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands has been resolved, and the service is functioning normally at this time.
provider
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Corrections
None so far.
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Questions about DWN-dc3d8079b2
Is Twilio still down?
No, this incident was resolved 2026-03-20 17:31 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
1d 2h, from 2026-03-19 14:55 UTC to 2026-03-20 17:31 UTC, by the times Twilio posted.
What was affected?
Twilio named Voice, Latin America.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.