Twilio Accounts May Not Be Able to Capture Speech Using <gather>

What to do

• Check whether you use Twilio TwiML US1, TwiML AU1, TwiML IE1. Check your stack

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• Confirm your retries, queues and scheduled jobs caught up after the 45m it lasted.

  Anything that failed between 2026-05-13 21:25 UTC and 2026-05-13 22:10 UTC may need a replay.

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Updates from Twilio 2

1. investigatingMay 13, 2026, 9:25 PM UTC

   We are currently investigating an issue where Twilio accounts may not be able to capture speech using "gather" verb. We expect to provide another update in 1 hour or as soon as more information becomes available.

   provider

2. resolvedMay 13, 2026, 10:10 PM UTC

   We have fully investigated the issue where Twilio accounts may not be able to capture speech using "gather" verb, and it was determined that there is no noticeable customer impact. All systems are operational.

   provider

Corrections

None so far.

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