Issues with Authentication in Twilio Flex

What to do

• Check whether you use Twilio Flex Application Platform. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 21m it lasted.

  Anything that failed between 2026-03-23 11:35 UTC and 2026-03-23 12:56 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingMar 23, 2026, 11:35 AM UTC

   Our monitoring systems have detected a potential issue with Twilio Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

   provider

2. investigatingMar 23, 2026, 11:44 AM UTC

   Twilio customers may be experiencing intermittent authentication failures when attempting to access Twilio Flex. Our engineers have been alerted and are actively working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

3. monitoringMar 23, 2026, 12:44 PM UTC

   We have started seeing recovery for the intermittent authentication failures when attempting to access Twilio Flex. Our engineers are closely monitoring the situation to ensure full stability. We will continue to monitor for the next 30 minutes and will provide another update once the issue is fully resolved.

   provider

4. resolvedMar 23, 2026, 12:56 PM UTC

   The issue causing intermittent authentication failures in Twilio Flex has been resolved and the service is operating normally at this time.

   provider

Corrections

None so far.

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