- Level
- confirmed
- Worst impact
- Degraded
- Components
- SMS, APAC
- Regions
- apac, jp
What to do
Check whether you use Twilio SMS, APAC in apac, jp. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 30m it lasted.
Anything that failed between 2026-03-02 16:27 UTC and 2026-03-02 21:57 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 5
- investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Rakuten network subscribers in Japan. Our team is actively working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- monitoring
We have observed a recovery in SMS delivery from Twilio to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
We are no longer experiencing SMS delivery delays when sending messages to Rakuten network in Japan. This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e937cded77
Is Twilio still down?
No, this incident was resolved 2026-03-02 21:57 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
5h 30m, from 2026-03-02 16:27 UTC to 2026-03-02 21:57 UTC, by the times Twilio posted.
What was affected?
Twilio named SMS, APAC in apac, jp.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.