- Level
- confirmed
- Worst impact
- Degraded
- Components
- Conversation Intelligence
- Down Index
- 21of 100
What to do
Check whether you use Twilio Conversation Intelligence. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 58m it lasted.
Anything that failed between 2026-09-24 14:37 UTC and 2026-09-24 19:35 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 6
- investigating
Our monitoring systems have detected a potential issue with Conversations. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
provider
- investigating
Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available. Twilio Engineers are investigating the issue. We'll provide an update in 1 hour or as soon as more information becomes available.
provider
- monitoring
We see recovery with Conversation Intelligence (classic) issue processing Language We'll monitor for 30 minutes.
provider
- identified
We are seeing again, delays in Operator Results and Transcriptions being available. We'll provide an update in 1 hour or as soon as more information becomes available.
provider
- monitoring
We are now seeing persistent recovery in transcription processing and operator results latency. We'll continue to monitor for 30 minutes
provider
- resolved
The incident for Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available has been resolved and it is operating normally at this time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e9c491e1ca
Is Twilio still down?
No, this incident was resolved 2026-09-24 19:35 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
4h 58m, from 2026-09-24 14:37 UTC to 2026-09-24 19:35 UTC, by the times Twilio posted.
What was affected?
Twilio named Conversation Intelligence.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.