- Level
- confirmed
- Worst impact
- Degraded
- Components
- Verify Silent Network Auth, Legacy Identity MatchAndAttributes
What to do
Check whether you use Twilio Verify Silent Network Auth, Legacy Identity MatchAndAttributes. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 20h 54m it lasted.
Anything that failed between 2026-10-24 21:28 UTC and 2026-10-25 18:22 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 9
- investigating
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 8 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
provider
- monitoring
We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and the recovery for Lookup API transactions involving the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- monitoring
We have observed the recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- resolved
The incident has been resolved and API transactions for Silent Network Authentication (SNA) in the Netherlands and Lookup API transactions in the Netherlands are operating normally.
provider
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Corrections
None so far.
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Questions about DWN-eaac94d7c2
Is Twilio still down?
No, this incident was resolved 2026-10-25 18:22 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
20h 54m, from 2026-10-24 21:28 UTC to 2026-10-25 18:22 UTC, by the times Twilio posted.
What was affected?
Twilio named Verify Silent Network Auth, Legacy Identity MatchAndAttributes.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.