Incorrect Suspended Banner on Console Front Page

What to do

• Check whether you use Twilio Other. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 34m it lasted.

  Anything that failed between 2026-06-22 14:49 UTC and 2026-06-22 16:24 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingJun 22, 2026, 2:49 PM UTC

   Our monitoring systems have detected a potential issue with some customers seeing incorrect Suspended banner when account is not actually suspended. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

   provider

2. identifiedJun 22, 2026, 2:54 PM UTC

   Our engineers have identified the issue where some customers are incorrect 'Suspended' banner when their account is not actually suspended and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

   provider

3. monitoringJun 22, 2026, 3:48 PM UTC

   The issue with incorrect Suspended banner when account is not actually suspended now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

   provider

4. resolvedJun 22, 2026, 4:24 PM UTC

   All services impacted by an issue with Twilio Rest API have recovered and are operating as intended. This incident has been resolved.

   provider

Corrections

None so far.

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