Content Approval for Types With Media Is Failing

What to do

• Check whether you use Twilio Content API. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 17m it lasted.

  Anything that failed between 2026-07-09 16:43 UTC and 2026-07-09 17:59 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 3

1. identifiedJul 9, 2026, 4:43 PM UTC

   Our engineers have identified an issue where we are seeing an elevated rate of Content template approval requests failing for types with media and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

   provider

2. monitoringJul 9, 2026, 5:16 PM UTC

   Issue where elevated rate of Content template approval requests failing for types with media is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

   provider

3. resolvedJul 9, 2026, 5:59 PM UTC

   Customers may have experienced delays and errors in managing WhatsApp phone numbers and template approvals. This has been resolved and is operating normally at this time.

   provider

Corrections

None so far.

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