- Level
- confirmed
- Worst impact
- Degraded
- Components
- SMS, Europe
- Regions
- eu
- Down Index
- 24of 100
What to do
Check whether you use Twilio SMS, Europe in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 25m it lasted.
Anything that failed between 2026-05-07 17:51 UTC and 2026-05-07 21:15 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 4
- investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTel network subscribers in Bosnia and Herzegovina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTel network subscribers in Bosnia and Herzegovina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to MTel network subscribers in Bosnia and Herzegovina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
We are updating the status of this incident to resolved and will continue to provide updates under the main incident: 'SMS Delivery Delays from Twilio to Multiple Networks in Europe'. https://status.twilio.com/incidents/shhrhbqxflt1
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-ee6e6992ee
Is Twilio still down?
No, this incident was resolved 2026-05-07 21:15 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
3h 25m, from 2026-05-07 17:51 UTC to 2026-05-07 21:15 UTC, by the times Twilio posted.
What was affected?
Twilio named SMS, Europe in eu.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.