- Level
- confirmed
- Worst impact
- Degraded
- Components
- Verify, SMS
- Regions
- au
- Down Index
- 27of 100
What to do
Check whether you use Twilio Verify, SMS in au. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1d 23h it lasted.
Anything that failed between 2026-07-01 01:02 UTC and 2026-07-03 00:14 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 13
- investigating
Twilio is aware that some sender ids used to send messages to Australia are being incorrectly overwritten as Unverified even though they are compliant with ACMA. We are working on identifying the impacted accounts and resolving the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio is aware that some Sender IDs used to send messages to Australia are being incorrectly overwritten as Unverified even though they are compliant with ACMA. Verify customers may see traffic incorrectly being sent using the TWVerify sender and a brandless template. We are working on identifying the impacted accounts and resolving the issue.
provider
- identified
Twilio is aware that some Sender IDs used to send messages to Australia are being incorrectly overwritten as Unverified even though they are compliant with ACMA. Verify customers may see traffic incorrectly being sent using the TWVerify sender and a brandless template. We are working on identifying the impacted accounts and resolving the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio is aware that some Sender IDs used to send messages to Australia are being incorrectly overwritten as Unverified even though they are compliant with ACMA. Verify customers may see traffic incorrectly being sent using the TWVerify sender and a brandless template. We are working on identifying the impacted accounts and resolving the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
- identified
Twilio is aware that some Sender IDs used to send messages to Australia are being incorrectly overwritten as Unverified even though they are compliant with ACMA. Verify customers may see traffic incorrectly being sent using the TWVerify sender and a brandless template. We are working on identifying the impacted accounts and resolving the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
provider
- identified
Twilio is aware that some Sender IDs used to send messages to Australia are being incorrectly overwritten as Unverified even though they are compliant with ACMA. Verify customers may see traffic incorrectly being sent using the TWVerify sender and a brandless template. We are working on identifying the impacted accounts and resolving the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
provider
- identified
Twilio is aware that some Sender IDs used to send messages to Australia are being incorrectly overwritten as Unverified even though they are compliant with ACMA. Verify customers may see traffic incorrectly being sent using the TWVerify sender and a brandless template. We are working on identifying the impacted accounts and resolving the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
provider
- identified
Twilio has made significant progress in resolving the issue where certain compliant Sender IDs for Australia were incorrectly overwritten as Unverified. The vast majority of impacted accounts have now been successfully remediated, and normal behavior has been restored for these customers. We are actively working to resolve the issue for the remaining small subset of affected accounts. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
- identified
Twilio has made significant progress in resolving the issue where certain compliant Sender IDs for Australia were incorrectly overwritten as Unverified. The vast majority of impacted accounts have now been successfully remediated, and normal behavior has been restored for these customers. We are actively working to resolve the issue for the remaining small subset of affected accounts. We expect to provide another update in another 2 hours or as soon as more information becomes available.
provider
- identified
Twilio has made significant progress in resolving the issue where certain compliant Sender IDs for Australia were incorrectly overwritten as Unverified. The vast majority of impacted accounts have now been successfully remediated, and normal behavior has been restored for these customers. We are actively working to resolve the issue for the remaining small subset of affected accounts. We expect to provide another update in 4 hours or as soon as more information becomes available.
provider
- identified
Twilio has made significant progress in resolving the issue where certain compliant Sender IDs for Australia were incorrectly overwritten as Unverified. The vast majority of impacted accounts have now been successfully remediated, and normal behavior has been restored for these customers. We are actively working to resolve the issue for the remaining small subset of affected accounts. We expect to provide another update in 8 hours or as soon as more information becomes available.
provider
- identified
Twilio has made significant progress in resolving the issue where certain compliant Sender IDs for Australia were incorrectly overwritten as Unverified. The vast majority of impacted accounts have now been successfully remediated, and normal behavior has been restored for these customers. We are actively working to resolve the issue for the remaining small subset of affected accounts. We expect to provide another update in 16 hours or as soon as more information becomes available.
provider
- resolved
The issue about unverified Senders from Australia has been resolved and compliant Sender IDs for Australia are operating normally at this time.
provider
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Corrections
None so far.
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Questions about DWN-f22d2f561b
Is Twilio still down?
No, this incident was resolved 2026-07-03 00:14 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
1d 23h, from 2026-07-01 01:02 UTC to 2026-07-03 00:14 UTC, by the times Twilio posted.
What was affected?
Twilio named Verify, SMS in au.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.