Twilio Knowledge API calls are Failing Through Python SDK and Package

What to do

• Check whether you use Twilio REST API. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 22m it lasted.

  Anything that failed between 2026-05-07 09:51 UTC and 2026-05-07 11:13 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 3

1. investigatingMay 7, 2026, 9:51 AM UTC

   While using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail. We are working on fixing it as soon as possible and will release a new minor version with the fix. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

2. monitoringMay 7, 2026, 10:51 AM UTC

   We are observing recovery while using the Twilio Python SDK and Package calls to knowledge.twilio.com that are failing. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

   provider

3. resolvedMay 7, 2026, 11:13 AM UTC

   The incident has been resolved and the issue while using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail has been resolved.

   provider

Corrections

None so far.

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