Degraded Service in london-ix edge in ie1 TNX

What to do

• Check whether you use Twilio Origination IE1, PSTN IE1, Termination IE1, SIP Interface IE1 and 1 more in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 36m it lasted.

  Anything that failed between 2026-10-03 20:38 UTC and 2026-10-03 21:13 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 3

1. investigatingOct 3, 2026, 8:38 PM UTC

   Our monitoring systems have detected a potential issue with calls placed or received via carriers in Europe. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

   provider

2. investigatingOct 3, 2026, 9:01 PM UTC

   We have detected impact on the the london-ix edge in ie1 TNX. The issue appears degraded rather than completely unusable, potentially affecting calls routing through specific carriers connecting to Ireland.Customer impact has not yet been confirmed.

   provider

3. resolvedOct 3, 2026, 9:13 PM UTC

   We have confirmed there was no customer impact, and this incident has been resolved.

   provider

Corrections

None so far.

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