- Level
- confirmed
- Worst impact
- Degraded
- Components
- Console, Verify, Event Streams, Flex Agent Desktop, Debugger & Alarms, Flex Application Platform, Billing, Documentation, Flex Insights, REST API, Sync, Flex Queue Stats, Bulk Export, Flex Teams View, Flex Admin Console, Flex Routing, Flex Conversations, Customer Support Center, Flex Programmable Chat, MMS, Voice Insights US1, Other, Flex Programmable Voice, SMS, Account Insights, Proxy, SMPP, Trust Hub, Flex Plugins, WhatsApp Messaging, Flex Billing, Organization, Notify, Conversations, Messaging Services, Content API, Voice REST API US1, RCS Messaging, Programmable Messaging API, Intelligent Alerts
- Down Index
- 27of 100
What to do
Check whether you use Twilio Console, Verify, Event Streams, Flex Agent Desktop and 36 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 8h 22m it lasted.
Anything that failed between 2026-05-08 00:13 UTC and 2026-05-08 08:36 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 18
- investigating
Our monitoring systems have detected a potential issue with errors when receiving updates from Sync. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
provider
- investigating
We are investigating intermittent 5xx errors in across APIs. We expect to provide another update in 15 minutes or as soon as more information becomes available.
provider
- investigating
We are continuing to investigate an issue with intermittent 5xx errors in across APIs. We expect to provide another update in 30 minutes or as soon as more information becomes available.
provider
- investigating
We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.
provider
- investigating
We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.
provider
- investigating
We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.
provider
- investigating
Some customers may be experiencing higher than normal latency. Our team is actively investigating the issue and we will provide another update in 30 minutes or as soon as more information becomes available.
provider
- investigating
Some customers may be experiencing higher than normal latency. Our team is actively investigating the issue and we will provide another update in 30 minutes or as soon as more information becomes available.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.
provider
- investigating
We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.
provider
- investigating
We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.
provider
- investigating
We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.
provider
- monitoring
All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 30 minutes or as soon as more information becomes available.
provider
- monitoring
All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 30 minutes or as soon as more information becomes available.
provider
- monitoring
All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
This incident has been resolved, and all affected services are operating normally.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-ff3c587125
Is Twilio still down?
No, this incident was resolved 2026-05-08 08:36 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
8h 22m, from 2026-05-08 00:13 UTC to 2026-05-08 08:36 UTC, by the times Twilio posted.
What was affected?
Twilio named Console, Verify, Event Streams, Flex Agent Desktop and 36 more.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.