- Level
- confirmed
- Worst impact
- Major outage
- Components
- Client Portal, Support Center
- Regions
- us
- Down Index
- 56of 100
What to do
Check whether you use BigCommerce Client Portal, Support Center in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6h 27m it lasted.
Anything that failed between 2026-09-16 09:15 UTC and 2026-09-16 15:42 UTC may need a replay.Subscribe to BigCommerce's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from BigCommerce 5
- investigating
Our contact center is experiencing technical difficulties due to issues with our service provider. Phone, Chat, and Web cases are temporarily unavailable. We will resume operations as soon as possible.
provider
- investigating
Our contact center continues to experience technical difficulties. Our service provider is working on a fix to resolve this issue and restore services. You may experience delays or intermittent errors when contacting us via Phone, Chat, or Web. If your issue is not urgent, we encourage you to submit a web case at support.bigcommerce.com and we will respond as soon as possible.
provider
- identified
The fix being rolled out by our service provider is progressing region by region. Customers may experience delays or intermittent errors when contacting us via Phone, Chat, or Web. If your issue is not urgent, we continue to encourage you to submit a web case at support.bigcommerce.com and we will respond as soon as possible. Thank you for your patience.
provider
- monitoring
Our third party service provider has indicated the incident is resolved. While the Support Center appears operational, we will continue to monitor. Users should be able to contact our Support team through Phone, Chat, or Web.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-0cdf63361b
Is BigCommerce still down?
No, this incident was resolved 2026-09-16 15:42 UTC. For BigCommerce's live state, see https://down.guide/bigcommerce.
How long did it last?
6h 27m, from 2026-09-16 09:15 UTC to 2026-09-16 15:42 UTC, by the times BigCommerce posted.
What was affected?
BigCommerce named Client Portal, Support Center in us.
What caused it?
BigCommerce hasn't published a root cause. If it does, it shows here.
Where does this come from?
BigCommerce's official status page, https://status.bigcommerce.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.