- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Checkout & Payment Processing
- Down Index
- 39of 100
What to do
Check whether you use BigCommerce Checkout & Payment Processing. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 40m it lasted.
Anything that failed between 2026-10-05 18:45 UTC and 2026-10-05 22:24 UTC may need a replay.Subscribe to BigCommerce's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from BigCommerce 6
- identified
The issue has been identified and a fix is being implemented.
provider
- investigating
We are currently investigating this issue.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- monitoring
we have deployed a fix and are monitoring the issue.
provider
- resolved
incident resolved, merchants can disconnect and reconnect their quickbooks now
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-11b88e12bc
Is BigCommerce still down?
No, this incident was resolved 2026-10-05 22:24 UTC. For BigCommerce's live state, see https://down.guide/bigcommerce.
How long did it last?
3h 40m, from 2026-10-05 18:45 UTC to 2026-10-05 22:24 UTC, by the times BigCommerce posted.
What was affected?
BigCommerce named Checkout & Payment Processing.
What caused it?
BigCommerce hasn't published a root cause. If it does, it shows here.
Where does this come from?
BigCommerce's official status page, https://status.bigcommerce.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.