- Level
- confirmed
- Worst impact
- Degraded
- Components
- API & Webhooks, Control Panel, Storefront
- Down Index
- 29of 100
What to do
Check whether you use BigCommerce API & Webhooks, Control Panel, Storefront. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 42m it lasted.
Anything that failed between 2026-10-12 01:58 UTC and 2026-10-12 02:39 UTC may need a replay.Subscribe to BigCommerce's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from BigCommerce 3
- investigating
Commerce engineers are investigating slow response times on some requests around product images.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-14adf7987b
Is BigCommerce still down?
No, this incident was resolved 2026-10-12 02:39 UTC. For BigCommerce's live state, see https://down.guide/bigcommerce.
How long did it last?
42m, from 2026-10-12 01:58 UTC to 2026-10-12 02:39 UTC, by the times BigCommerce posted.
What was affected?
BigCommerce named API & Webhooks, Control Panel, Storefront.
What caused it?
BigCommerce hasn't published a root cause. If it does, it shows here.
Where does this come from?
BigCommerce's official status page, https://status.bigcommerce.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.