- Level
- confirmed
- Worst impact
- Degraded
- Components
- Down Index
- 32of 100
What to do
Check whether you use BigCommerce Email. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2d 6h it lasted.
Anything that failed between 2026-06-29 10:00 UTC and 2026-07-01 16:00 UTC may need a replay.Subscribe to BigCommerce's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from BigCommerce 9
- investigating
We are currently investigating this issue.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- identified
We've escalated the issue to our third party email service. We're working with them to get this resolved.
provider
- identified
We are continuing to work with the third party email service to get this resolved. The escalation is still ongoing.
provider
- identified
The issue is still under active escalation with the third-party email service provider. We continue to work closely with their team and will share updates as they become available.
provider
- identified
The issue remains under active escalation with the third-party email provider. We're working with their team and will provide updates as soon as they are available.
provider
- monitoring
The issue has been identified and resolved by the third party email service and functionality is restored. We're working on re-triggering the emails that were not sent during this outage.
provider
- resolved
The email issue affecting B2B Ninja is resolved and quotes are sending normally again. Quotes sent during the outage (June 29, 2026, 10:00 PM UTC – July 1, 2026, 6:00 AM UTC) may not have gone out. They appear in the dashboard, but the customer may see them stuck as "pending" on the storefront. To fix an affected quote: open it, click Edit, then click Send Quote. This re-sends the email and restores the customer's view. Quotes already showing as sent need no action. We apologize for the disruption. If a quote still looks wrong after re-sending, contact support.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-1e7fdb9aba
Is BigCommerce still down?
No, this incident was resolved 2026-07-01 16:00 UTC. For BigCommerce's live state, see https://down.guide/bigcommerce.
How long did it last?
2d 6h, from 2026-06-29 10:00 UTC to 2026-07-01 16:00 UTC, by the times BigCommerce posted.
What was affected?
BigCommerce named Email.
What caused it?
BigCommerce hasn't published a root cause. If it does, it shows here.
Where does this come from?
BigCommerce's official status page, https://status.bigcommerce.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.