Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations

What to do

• Check whether your product depends on BigCommerce. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 5h 55m it lasted.

  Anything that failed between 2026-08-04 15:32 UTC and 2026-08-04 21:28 UTC may need a replay.

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Updates from BigCommerce 5

1. investigatingAug 4, 2026, 3:32 PM UTC

   Commerce Engineers are investigating an issue impacting PayPal Account Vaulted instrument creation when the Credit Cards feature is disabled in the PayPal Commerce and BigCommerce Payments integrations.

   provider

2. identifiedAug 4, 2026, 3:56 PM UTC

   Commerce Engineers have found the root cause of this issue for both the PayPal Commerce and BigCommerce Payments integrations, and are developing a fix.

   provider

3. identifiedAug 4, 2026, 6:21 PM UTC

   Commerce engineers are continuing to work on a fix for this issue.

   provider

4. identifiedAug 4, 2026, 8:19 PM UTC

   Commerce engineers have identified a fix for this issue.

   provider

5. resolvedAug 4, 2026, 9:28 PM UTC

   The fix for this issue has been deployed to production and PayPal vaulting is working as expected.

   provider

Corrections

None so far.

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