- Level
- confirmed
- Worst impact
- Degraded
- Components
- Checkout & Payment Processing
- Down Index
- 30of 100
What to do
Check whether you use BigCommerce Checkout & Payment Processing. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 36m it lasted.
Anything that failed between 2026-07-09 22:54 UTC and 2026-07-10 03:30 UTC may need a replay.Subscribe to BigCommerce's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from BigCommerce 5
- investigating
Commerce Engineers are investigating an issue affecting some stores using shipping zones configured for a selection of states/provinces, which may cause errors on the checkout page. Our team is actively investigating and working on a fix.
provider
- investigating
We are continuing to investigate this issue.
provider
- identified
Commerce engineers identified the cause of checkout errors affecting some stores using state/province shipping zones. We'll confirm once fully resolved.
provider
- monitoring
A fix has been implemented and we are monitoring the result.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-37ec6f2552
Is BigCommerce still down?
No, this incident was resolved 2026-07-10 03:30 UTC. For BigCommerce's live state, see https://down.guide/bigcommerce.
How long did it last?
4h 36m, from 2026-07-09 22:54 UTC to 2026-07-10 03:30 UTC, by the times BigCommerce posted.
What was affected?
BigCommerce named Checkout & Payment Processing.
What caused it?
BigCommerce hasn't published a root cause. If it does, it shows here.
Where does this come from?
BigCommerce's official status page, https://status.bigcommerce.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.