Missing Data in Analytics Reports

What to do

• Check whether you use BigCommerce Reporting & Analytics. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 47m it lasted.

  Anything that failed between 2026-05-21 17:30 UTC and 2026-05-21 18:18 UTC may need a replay.

• Subscribe to BigCommerce's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from BigCommerce 4

1. investigatingMay 21, 2026, 5:30 PM UTC

   BigCommerce Engineers are investigating an issue where analytics data is missing from the Control Panel Analytics Reports for a subset of stores.

   provider

2. investigatingMay 21, 2026, 5:39 PM UTC

   We are continuing to investigate this issue.

   provider

3. identifiedMay 21, 2026, 6:18 PM UTC

   We identified two short periods of degraded visit tracking today, each under approximately 30 minutes. During these windows, visit processing was significantly reduced and some visit data was not recorded. Affected areas: Visit reports and Conversion reports may show incomplete data for the impacted periods. The issue has been mitigated and processing has returned to normal.

   provider

4. resolvedMay 21, 2026, 6:18 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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