- Level
- confirmed
- Worst impact
- Degraded
- Components
- Reporting & Analytics
- Down Index
- 29of 100
What to do
Check whether you use BigCommerce Reporting & Analytics. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 9m it lasted.
Anything that failed between 2026-04-23 12:38 UTC and 2026-04-23 15:48 UTC may need a replay.Subscribe to BigCommerce's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from BigCommerce 5
- investigating
BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.
provider
- identified
The issue has been identified and a fix has been implemented.
provider
- monitoring
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
provider
- monitoring
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-41f3c424c6
Is BigCommerce still down?
No, this incident was resolved 2026-04-23 15:48 UTC. For BigCommerce's live state, see https://down.guide/bigcommerce.
How long did it last?
3h 9m, from 2026-04-23 12:38 UTC to 2026-04-23 15:48 UTC, by the times BigCommerce posted.
What was affected?
BigCommerce named Reporting & Analytics.
What caused it?
BigCommerce hasn't published a root cause. If it does, it shows here.
Where does this come from?
BigCommerce's official status page, https://status.bigcommerce.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.