- Level
- confirmed
- Worst impact
- Degraded
- Components
- B2B Edition - API, B2B Edition - Dashboard, B2B Edition - Buyers Portal
- Down Index
- 30of 100
What to do
Check whether you use BigCommerce B2B Edition - API, B2B Edition - Dashboard, B2B Edition - Buyers Portal. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 25m it lasted.
Anything that failed between 2026-05-27 23:52 UTC and 2026-05-28 01:17 UTC may need a replay.Subscribe to BigCommerce's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from BigCommerce 3
- investigating
We have identified an issue affecting some B2B stores where certain outbound emails are not being sent. We are investigating the cause and will provide another update as soon as we have more information.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- resolved
This issue has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6b293ed975
Is BigCommerce still down?
No, this incident was resolved 2026-05-28 01:17 UTC. For BigCommerce's live state, see https://down.guide/bigcommerce.
How long did it last?
1h 25m, from 2026-05-27 23:52 UTC to 2026-05-28 01:17 UTC, by the times BigCommerce posted.
What was affected?
BigCommerce named B2B Edition - API, B2B Edition - Dashboard, B2B Edition - Buyers Portal.
What caused it?
BigCommerce hasn't published a root cause. If it does, it shows here.
Where does this come from?
BigCommerce's official status page, https://status.bigcommerce.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.