- Level
- confirmed
- Worst impact
- Degraded
- Components
- Checkout & Payment Processing
- Down Index
- 31of 100
What to do
Check whether you use BigCommerce Checkout & Payment Processing. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 7h 33m it lasted.
Anything that failed between 2026-10-22 20:14 UTC and 2026-10-23 03:46 UTC may need a replay.Subscribe to BigCommerce's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from BigCommerce 5
- investigating
Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface
provider
- investigating
We are continuing to investigate this issue
provider
- identified
The issue has been identified and a fix is being prepared
provider
- monitoring
A fix has been implemented and we are monitoring the results
provider
- resolved
This incident has now been resolved
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6d7099e4c1
Is BigCommerce still down?
No, this incident was resolved 2026-10-23 03:46 UTC. For BigCommerce's live state, see https://down.guide/bigcommerce.
How long did it last?
7h 33m, from 2026-10-22 20:14 UTC to 2026-10-23 03:46 UTC, by the times BigCommerce posted.
What was affected?
BigCommerce named Checkout & Payment Processing.
What caused it?
BigCommerce hasn't published a root cause. If it does, it shows here.
Where does this come from?
BigCommerce's official status page, https://status.bigcommerce.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.