- Level
- confirmed
- Worst impact
- Degraded
- Components
- Storefront
- Down Index
- 32of 100
What to do
Check whether you use BigCommerce Storefront. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1d 23h it lasted.
Anything that failed between 2026-05-01 22:37 UTC and 2026-05-03 22:35 UTC may need a replay.Subscribe to BigCommerce's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from BigCommerce 7
- investigating
BigCommerce engineers are investigating reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.
provider
- investigating
BigCommerce engineers are continuing to investigate reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.
provider
- identified
BigCommerce engineers have identified a fix for modifier rules failing to apply price adjustments on the storefront and are proactively applying it to affected stores. Root cause investigation is ongoing. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.
provider
- identified
We are continuing to apply the fix to affected stores.
provider
- identified
The BigCommerce team is continuing to apply a fix for the modifier rules issue to stores. We will update this status again when the fix has been applied.
provider
- monitoring
A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.
provider
- resolved
A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact BigCommerce Support so we can take a closer look.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-79e30dfb2d
Is BigCommerce still down?
No, this incident was resolved 2026-05-03 22:35 UTC. For BigCommerce's live state, see https://down.guide/bigcommerce.
How long did it last?
1d 23h, from 2026-05-01 22:37 UTC to 2026-05-03 22:35 UTC, by the times BigCommerce posted.
What was affected?
BigCommerce named Storefront.
What caused it?
BigCommerce hasn't published a root cause. If it does, it shows here.
Where does this come from?
BigCommerce's official status page, https://status.bigcommerce.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.