- Level
- confirmed
- Worst impact
- Degraded
- Down Index
- 16of 100
What to do
Check whether your product depends on BigCommerce. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2026-05-17 23:27 UTC and 2026-05-14 10:00 UTC may need a replay.Subscribe to BigCommerce's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from BigCommerce 1
- resolved
A subset of payment capture events were failing for a subset of stores from May 14 @ 10:00 UTC until May 17 @ 14:00 UTC. The root cause has been found and fixed.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-8a6cdea305
Is BigCommerce still down?
No, this incident was resolved 2026-05-14 10:00 UTC. For BigCommerce's live state, see https://down.guide/bigcommerce.
How long did it last?
0m, from 2026-05-17 23:27 UTC to 2026-05-14 10:00 UTC, by the times BigCommerce posted.
What caused it?
BigCommerce hasn't published a root cause. If it does, it shows here.
Where does this come from?
BigCommerce's official status page, https://status.bigcommerce.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.